Refund policy
Effective Date: September 12, 2026
Website: rakshitelectronics.com
Business Name: Rakshit Electronics
Email: rakshitelectronics2026@gmail.com
Address: Jadabbati, Maju, Howrah, West Bengal – 711414, India
Phone: 9339297084
GST No.: 19CQXPR6768R1ZZ
Business Category: Electronics
At Rakshit Electronics, we value our customers and are committed to providing quality electronic products and a smooth shopping experience. We understand that sometimes a product may not meet your expectations or may arrive damaged, defective, incorrect, or different from what you ordered. This Return and Refund Policy explains when returns, replacements, exchanges, and refunds may be accepted and how you can request them.
By placing an order through rakshitelectronics.com, you acknowledge and agree to the terms described in this policy.
1. Return Eligibility
Customers may request a return when the product qualifies under the conditions mentioned in this policy.
Generally, a return request may be considered if:
- The product received is damaged during transportation.
- The product is defective or does not function as described.
- The wrong product has been delivered.
- The product received is materially different from the product shown or described on our website.
- A product is missing from the delivered package.
- The product has a manufacturing defect that prevents normal use.
Return requests must be submitted within the applicable return period mentioned on the product page or order information. If no specific return period is mentioned, customers should contact us as soon as possible after delivery and preferably within 7 days of receiving the product.
Certain products may have different return conditions depending on their nature, manufacturer warranty, hygiene requirements, or technical characteristics.
2. Products That May Not Be Eligible for Return
For safety, hygiene, warranty, or operational reasons, certain products may not be eligible for return unless they are received damaged, defective, or incorrect.
Non-returnable products may include:
- Products damaged due to customer misuse.
- Products with physical damage caused after delivery.
- Products that have been modified, repaired, opened, or tampered with by the customer or an unauthorized technician.
- Products missing essential accessories, manuals, packaging, or components due to customer handling.
- Products showing signs of excessive use.
- Products returned without their original packaging where packaging is necessary for verification or resale.
- Products damaged because of improper installation or use contrary to manufacturer instructions.
- Products specifically identified as non-returnable on the product page.
Where a manufacturer warranty applies, warranty-related issues may need to be handled according to the manufacturer's warranty terms.
3. Electronics and Product Testing
Electronic products can sometimes require basic testing before a return or replacement is approved.
If you report a defective electronic product, we may request:
- A clear description of the problem.
- Photographs of the product and packaging.
- A short video demonstrating the issue.
- Images of the product label, serial number, model number, or other identifying information.
- Details regarding how the product was used.
- Information about accessories or components included with the product.
This information helps us determine whether the issue is a manufacturing defect, transportation damage, incorrect product delivery, or damage caused after delivery.
Customers should not attempt unauthorized repairs or modifications before contacting us, as such actions may affect return or warranty eligibility.
4. Damaged Products on Delivery
Customers are encouraged to inspect the outer package when receiving an order.
If the package appears severely damaged, opened, crushed, wet, or tampered with, customers should, where possible, notify the delivery personnel and record appropriate evidence.
If the product inside is damaged, contact Rakshit Electronics as soon as possible.
For damaged-product claims, we may request photographs or videos showing:
- The shipping package.
- Shipping label.
- Outer packaging.
- Inner packaging.
- The damaged product.
- Any visible damage or broken components.
Providing clear evidence helps us process the claim efficiently.
5. Wrong Product Received
If you receive a product different from the product ordered, please contact us promptly.
After verification, we may offer an appropriate solution, which can include:
- Replacement with the correct product.
- Return and refund.
- Another mutually agreed solution, where applicable.
The incorrect product should normally remain unused and should be returned with its original packaging and accessories.
6. Defective Products
If a product does not work properly after delivery, please contact us with details of the issue.
Before approving a return, our team may provide basic troubleshooting instructions. Some electronic products may require installation, charging, pairing, configuration, software setup, or other steps before they can operate correctly.
If troubleshooting does not resolve the issue and the product is determined to be defective, we may provide a replacement, repair, or refund depending on the product, availability, and applicable warranty terms.
7. Return Request Process
To request a return, contact us at:
Email: rakshitelectronics2026@gmail.com
Phone: 9339297084
Please provide:
- Order number.
- Customer name.
- Contact number.
- Product name.
- Reason for return.
- Photographs or video evidence, where applicable.
- Details of the issue.
Our team will review the request and inform you whether the return is eligible.
Please do not send a product back without receiving return instructions from Rakshit Electronics. Unauthorized returns may not be accepted or processed.
8. Return Shipping
Where the return is approved because of a verified issue such as:
- Wrong product delivered.
- Product damaged during shipping.
- Confirmed manufacturing defect.
Rakshit Electronics may arrange or reimburse eligible return shipping, depending on the circumstances and available logistics options.
If a return is requested for reasons such as personal preference, change of mind, incorrect selection, or circumstances not caused by Rakshit Electronics, the customer may be responsible for applicable return shipping costs where a return is permitted.
Shipping charges are generally non-refundable unless the return is due to an error attributable to Rakshit Electronics or another situation where a refund of shipping charges is specifically approved.
9. Replacement Policy
If an eligible product is approved for replacement, we will attempt to provide the same product.
Replacement depends on product availability.
If the same product is unavailable, we may offer:
- An alternative product of comparable value.
- A refund, where applicable.
- Another suitable resolution agreed upon with the customer.
Replacement products may be subject to availability, manufacturer warranty, and applicable delivery timelines.
10. Refund Policy
Once an eligible return has been received and inspected, we will determine whether the product qualifies for a refund.
If the refund is approved, the applicable refund amount will be processed through the appropriate payment method, subject to payment-provider processing timelines.
Depending on the circumstances, the refund may include the product purchase amount and eligible shipping charges.
Additional charges, where applicable, may not be refundable unless the issue was caused by Rakshit Electronics.
11. Refund Processing Time
After approval of a refund, processing may require additional time depending on the payment method and financial institution.
Customers should understand that Rakshit Electronics does not control the processing time of banks, payment gateways, card issuers, or other financial institutions.
Once the refund has been initiated from our side, the actual time required for the amount to appear in the customer's account may vary.
12. Partial Refunds
In certain circumstances, a partial refund may be considered.
Examples may include:
- Missing non-essential accessories.
- Minor issues specifically approved by our support team.
- Products that are eligible for a partial refund under the applicable product terms.
Any partial refund will be determined after reviewing the circumstances and evidence provided.
13. Cancellation Before Dispatch
If you wish to cancel an order, contact us as soon as possible.
We may be able to cancel an order if it has not yet been processed or dispatched.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible through the normal cancellation process. In such cases, the customer may need to follow the applicable return procedure after delivery.
14. Failed or Undelivered Orders
An order may be returned to our facility because of:
- Incorrect address.
- Incomplete address.
- Customer unavailable for repeated delivery attempts.
- Customer refusal.
- Incorrect contact information.
- Other delivery-related circumstances.
If an order is returned to us, customers should contact our support team regarding available options.
Any refund in such circumstances may be subject to applicable shipping, return-to-origin, or logistics charges, where permitted.
15. Product Packaging and Accessories
When returning an eligible product, customers should include all items received with the original order whenever possible.
This may include:
- Original product box.
- Accessories.
- Cables.
- Chargers.
- Manuals.
- Warranty cards.
- User documentation.
- Other components supplied with the product.
Products should be packed securely to reduce the risk of damage during return transportation.
16. Inspection and Verification
All returned products may be inspected before a refund or replacement is finalized.
We may verify:
- Product condition.
- Serial number or product identification.
- Physical damage.
- Functional condition.
- Accessories.
- Packaging.
- Whether the reported problem is consistent with the return claim.
If inspection determines that the product was damaged through misuse, unauthorized modification, improper installation, or other customer-related circumstances, the return or refund may be rejected.
17. Manufacturer Warranty
Some electronic products may carry a manufacturer's warranty.
Where a manufacturer's warranty applies, warranty coverage may be subject to the manufacturer's terms and conditions.
Warranty coverage may not include damage caused by:
- Accidents.
- Water or liquid exposure.
- Electrical surges.
- Improper installation.
- Unauthorized repairs.
- Physical impact.
- Negligence.
- Misuse.
- Normal wear and tear.
Customers may be required to contact the manufacturer or authorized service center for certain warranty claims.
18. Exchange Policy
Where an exchange is available, the replacement product will generally be subject to product availability.
An exchange request may be rejected if the product does not meet the applicable return conditions.
We recommend contacting our support team before sending any product for exchange.
19. Fraudulent or Abusive Return Requests
Rakshit Electronics reserves the right to investigate suspicious, fraudulent, or repeated return requests.
Return benefits may be restricted or refused where there is reasonable evidence of:
- Product misuse.
- False damage claims.
- Product substitution.
- Missing components.
- Repeated abusive returns.
- Tampering with serial numbers.
- Fraudulent activity.
This does not affect legitimate consumer rights available under applicable law.
20. Customer Responsibility
Customers are responsible for providing accurate delivery information and using products according to the manufacturer's instructions.
Customers should retain order information, invoices, product packaging, and relevant evidence until the return or warranty period has ended.
We strongly recommend recording an unboxing video when receiving higher-value electronic products. Such evidence may help with damage, missing-item, or incorrect-product claims.
21. Changes to This Policy
Rakshit Electronics may update or modify this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, legal requirements, or operational procedures.
The updated version will be published on rakshitelectronics.com with the revised effective date.
Customers should review this policy before placing an order.
22. Contact Us
If you have questions about a return, replacement, exchange, cancellation, or refund, please contact us.
Rakshit Electronics
Website: rakshitelectronics.com
Email: rakshitelectronics2026@gmail.com
Phone: 9339297084
Address: Jadabbati, Maju, Howrah, West Bengal – 711414, India
GST No.: 19CQXPR6768R1ZZ
We aim to handle eligible return and refund requests fairly, transparently, and within a reasonable period. Our customer support team will review each request based on the product condition, order details, applicable terms, and the circumstances of the claim.
By purchasing products from Rakshit Electronics, customers acknowledge that they have read and understood this Return and Refund Policy and agree to follow the applicable return procedure.
Thank you for choosing Rakshit Electronics.